During The Question-And-Answer Period At The End Of Your Presentation How To Develop Great Presentation Skills – 7 Strategies for Tackling Questions You Don’t Know Part 1

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How To Develop Great Presentation Skills – 7 Strategies for Tackling Questions You Don’t Know Part 1

There will be times during a presentation when you may not know the answer to a question that is being asked of you. What are you doing? Are you looking at the person with the killer eyes? You sweat and say errrrr…

This time, the key is honesty. However, admitting, “I don’t know”, in response to a direct question from the audience will quickly ruin you. What we want to do is maintain credibility and integrity. Remember, no one knows the answer to every question. The audience understood. It is the handling of such a situation that separates the great presenters from the amateurs. I have identified the following seven strategies that you can follow to handle even the most difficult questions with confidence. In the article in Part 1, I will discuss three of them.

1. Throw it Back

Repeat the question and turn it back to your audience, “Good question. Anyone here have any experience with that?” If you let the audience help you, they will save you without even knowing it. It’s not about passing the buck but tapping into the knowledge and energy of the audience. Apart from the experience, the audience likes it because they like to participate and for others they like to show their knowledge. After getting contributions from the audience, make sure you summarize the discussion. Always add your own ideas so that you continue to portray yourself as an expert on that topic (you should use the brief moments when the audience communicates their insights to quickly generate ideas). If this is done correctly, it will help you maintain control and authority.

2. Let me check and get back to you

This is the most common saver and it works best if you do three things. First, write the question. Show them. Make sure everyone knows you wrote the question. Second, tell the questioner when you will get back to them. Give them the exact time and date. Can you get back to them at the end of the day? Can you come back to them after lunch? You must and stress me, you must get back to them on your promised date and time. Or else, your credibility. Third, be sure to get the asker’s contact information if you don’t have it. Again, write it down and make sure everyone sees it. These three actions make this strategy very powerful. This is not an attempt to put up a “smoke screen”. What we want to do is show that we also want to learn more and in the process impress the audience.

3. Tit for Tat

Ok, what I mean by Tit for Tat is that you answer a question with another question. Yes! Sometimes questions are too narrow or too general to answer. Reserve the right, as an expert, to open a question or close it by asking a question in response. Questions like “What do you get out of knowing this?” “What is your goal with this question? If you need a specific function, product, (fill in the blanks), I can help you in this way”. Such questions usually scatter that difficult moment that you are facing.

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