Difference Between First-Line Managers And Team Leaders Question 4 Options Disgruntled Participants

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Disgruntled Participants

Some disgruntled and fighting participants are almost a certainty in any event. Unfortunately for office staff they are often the first people this person comes into contact with. Through this initial contact, the office staff is in the direct line of fire to receive a sample of the disaffected personality.

This meeting in the office of the event is usually started from the point of view of the contestants that someone is interfering with their wishes. The potential error in their opinion, should be fixed first of all. Especially with everyone else! Being considered a mistake is an inconvenience for sure, however, it is not the end of the world and as a rule can be corrected especially if cooler heads prevail.

A first-class event secretary will do everything in their power to correct any potential problems the participant thinks they have. It is a fact that most mistakes occur because the participant has done one of the following:

1. Do not read all the entry package and rules.

2. Relying on someone else to submit their requests.

3. Failed to fill out all the required forms included in the entry package.

4. Failed to provide the required payment.

5. Missing the deadline.

6. Makes an assumption that event entries are handled as in previous years.

7. Made an honest mistake in submitting the forms.

If the participant uses an online entry or registration system, their submitted information must be as if it were made by a person. A transaction receipt will be provided after payment is submitted. Bringing this document to the secretary/registrar of the event will facilitate the clarification of any discrepancies thus reducing the time wasted for the secretary and participant.

Remember, as a participant, it is your responsibility to review the information you submit through this online entry system or any other system used. If you, the entrant made the mistake, there should be no expectations of receiving preferential treatment when making additions or changes. If changes are allowed they must be done within the parameters outlined in the event entry package.

When a potential error occurs, it helps to prevent raised voices. Spending energy expressing thoughts only adds fuel to an already changing situation that leads to an average result with no results.

As an event secretary/registrar, it is your job to remain professional in any conversation with any participant. You will be considered the authority on all events related to entries and registration. You are the one they turn to for answers to any of their problems big or small.

Participants, you must pay attention to the fine print. Read your registration packets carefully and fill out the forms carefully. If you have an issue with how to take care of something at the end of your entry, try to remember that the secretaries and registrars are only people like you. And like you, they, too, want to be treated with respect.

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